Your withdrawal sits at pending while the casino you used before paid out in a day, and the most common cause is a verification or payment review that has not been completed yet. The same pattern explains most blocked screens: something in the account, the wallet or the browser needs a decision before the request moves.

Why a withdrawal stays pending for longer than expected

The player sees a pending status that does not change, while the balance stays locked and the money cannot be used for play.

  • The identity check on the account is still open, so the payout cannot be approved.
  • The payment method used for the deposit has not been confirmed as belonging to the player.
  • A bonus attached to the deposit carries play conditions that are not finished.
  • The withdrawal request was split into parts or sent back for missing details.
  • A routine review of the account is in progress and no action is requested yet.
  1. Open the transaction history in the account and note the exact status of the withdrawal.
  2. Compare that status with the balance shown on the main screen; a bonus balance often explains a hold.
  3. Check whether a bonus was active when the request was made.
  4. Finish any remaining play conditions on that bonus before expecting a release.
  5. Confirm that the identity check is marked as complete in the account area.
  6. Match the name on the payout method to the name registered on the account.
  7. Use the same payment route for the payout that was used for the deposit where the account requires it.
  8. Remove any second withdrawal request created by pressing the button twice.
  9. Keep the account balance untouched while a review is open, because further play can change the outcome.
  10. Note the reference number of the request so support can locate it quickly.
  11. Wait for the review to finish before sending a second message about the same payout.
  12. Return to the transaction history and confirm the status has changed before making a new request.

Contact support once all of the above is done and the status still has not moved, and include the reference number.

When identity documents are rejected or the KYC check stalls

The player uploads documents, but the account stays unverified or a rejection notice arrives without a clear reason.

  • A photograph is blurred, cropped or shows glare across the text.
  • The document has expired or the visible details do not match the account.
  • Only one side of a two-sided document was sent.
  • The file format or size does not match what the upload accepts.
  • The proof of address is older than the period the check allows.
  1. Open the verification area of the account and read which document type is still requested.
  2. Place the document on a flat, well-lit surface before taking the photo.
  3. Capture all four corners and every line of text without a shadow across them.
  4. Send both sides when the document has information on the reverse.
  5. Use the original document rather than a copy or a screenshot.
  6. Make sure the name, date of birth and photo are readable at normal size.
  7. Upload the file in the format the form accepts and keep it below the size the form allows.
  8. Send one document per request instead of combining several into a single file.
  9. For proof of address, use a recent statement that shows the full name and the registered address.
  10. Submit the new file only after the previous rejection has been cleared from the list.
  11. Keep the confirmation that the upload was received.
  12. Leave the account details unchanged while the check is open.
  13. Repeat the upload with a clearer image if the notice says the document cannot be read.

Contact support when a document has been rejected more than once without a stated reason, or when the check has not moved after a correct upload.

Fixing pages and games that fail on a phone browser

On a phone the lobby may open while individual games stay blank, freeze on the loading screen or drop out mid-round.

  • The mobile connection is weak or switches between networks during play.
  • The browser cache holds an old version of the page.
  • A background tab or power-saving mode interrupts the game session.
  • The browser is out of date and cannot run the game software.
  • An ad blocker or privacy extension blocks part of the page.

Mobile play at www.allslots.it.com runs through the phone browser, so the browser itself is the first thing to test when a game will not open.

  1. Reload the page once and wait for the lobby to finish drawing before tapping a game.
  2. Close other tabs and apps that are using the connection.
  3. Switch from mobile data to Wi-Fi, or the reverse, and reload.
  4. Turn off power-saving mode for the browser while playing.
  5. Clear the browser cache and cookies, then sign in again.
  6. Update the browser to its current version.
  7. Disable ad blockers or privacy extensions for the site and reload.
  8. Try a different browser on the same phone to see whether the fault follows the browser.
  9. Allow the page to load fully before rotating the screen.
  10. Test one game at a time rather than opening several in separate tabs.
  11. Move to a location with a stronger signal if the game drops out at the same point each time.
  12. Note the game name and the exact moment the screen fails, in case support needs it.
  13. Restart the phone if the same error returns after every step above.

Contact support when one game fails on every browser and network while the rest of the lobby works, and give the game name and the error shown.

Getting back in after a failed login or a locked account

The login screen returns an error or a lock notice, and the account cannot be opened even with credentials the player is sure about.

  • The password was typed with a different keyboard layout or with a capital letter in the wrong place.
  • Several failed attempts triggered a temporary lock on the account.
  • The username is the email address registered on the account, and a different one was entered.
  • Saved login details in the browser are out of date after a password change.
  • The account is already open in another browser or on another device.
  1. Type the password by hand instead of using the saved entry in the browser.
  2. Check the keyboard layout and turn off auto-capitalisation on the phone.
  3. Confirm that the login name matches the one used at registration.
  4. Stop trying after the error message mentions a lock, because more attempts extend it.
  5. Use the password reset option on the login screen and follow the message sent to the registered email.
  6. Open the reset message on the same device and use the current link in it.
  7. Choose a new password that is not one used on other sites.
  8. Sign out of the account on any other browser or device still holding a session.
  9. Clear the saved password for the site in the browser before signing in again.
  10. Enter the new password once and wait for the lobby to load before changing anything else.
  11. Keep the account email active, since every recovery message goes there.
  12. Write the new password down in a safe place rather than saving it only in the browser.
  13. Repeat the reset if the link in the message no longer works when opened.

Contact support when the reset message never arrives or the lock remains after the password has been changed.

Keep the name, address and payment details on the account identical to the documents held, because most pending payouts, stalled checks and locks trace back to a mismatch there.