Many players assume a pending withdrawal has been approved and is simply travelling to their account, yet the cashier keeps showing it as pending for days. The most common cause is that identity verification has not been completed, so the payout sits in a queue it cannot leave.
Withdrawals that stay pending in the cashier
The player sees a withdrawal marked as pending, with the balance already removed from play but not yet paid out. Possible causes are:
- Identity verification is incomplete or documents were rejected.
- A bonus was still active, so bonus funds and winnings are locked until playthrough ends.
- The payout details do not match the name on the account.
- An earlier withdrawal request is still open, and a second request creates a conflict.
- Routine security checks flagged the account after a large win or a new device.
What to do:
- Open the withdrawal history and note the exact status of the request, not just the balance.
- Finish any outstanding verification steps before requesting again.
- Make sure no bonus is still active on the account, because winnings tied to it stay locked.
- If a bonus is active, complete the remaining playthrough and let the balance convert to cash.
- Match the payout account name to the name registered at spinbit-casino.co.nz/; mismatches trigger manual review.
- Use one withdrawal request at a time and wait for its status to change before starting another.
- Complete any security check that appears in the account area, such as a phone or email confirmation.
- Keep the confirmation of each request, since support will ask for the reference.
- Stay signed in on the same device while the request is reviewed, and avoid repeated duplicate requests.
Contact support when the request stays pending after every verification and bonus condition is met and no reason is shown in the cashier.
Mobile play that fails in the phone browser
On a phone the page may hang on a blank screen, freeze mid-spin or drop the connection when a game opens. Possible causes are:
- An outdated browser or a default browser that handles scripts poorly.
- Cached data from an earlier session conflicting with the current page.
- A weak mobile connection that drops during game loading.
- A pop-up or content blocker interrupting the game window.
- Too many tabs or background processes consuming memory.
What to do:
- Close every other tab and reopen the site in a fresh tab.
- Clear the browser cache and cookies, then sign in again.
- Switch to a current version of a mainstream mobile browser instead of an inbuilt one.
- Turn off content blockers or private browsing for the site.
- Move to a stable Wi-Fi network or a stronger mobile signal.
- Disable battery saver, which can throttle scripts mid-game.
- Restart the phone to free memory before trying again.
- Load one game at a time rather than opening several in sequence.
- If a single game fails while others load, treat it as a game-level issue and try another title.
- Keep the browser updated, since older engines break on newer game clients.
Contact support when the whole site fails across two different browsers and a stable connection.
Welcome bonus or free spins missing after deposit
The player deposits, expects the welcome offer, and sees a normal cash balance with no bonus and no spins. Possible causes are:
- No bonus code was entered where the offer requires one.
- The deposit was made before the bonus was selected in the cashier.
- The account already used a welcome offer, and only one is allowed per player.
- The payment route used does not qualify for the promotion.
- The spins sit in a specific game and are invisible elsewhere.
What to do:
- Reload the cashier and check for a separate bonus balance next to the cash balance.
- Open the promotions area and confirm the offer shows as active or claimed.
- If a code was required, confirm it was typed correctly with no extra spaces.
- Check whether the deposit was made after the offer was activated, since order matters.
- Look through the game list for a title carrying the free spins, because they can be tied to one game.
- Confirm the payment route used is one the promotion accepts.
- Check that this is the first welcome offer claimed on the account.
- Sign out and back in so the bonus balance refreshes in the display.
- Note the deposit reference and the time of the transaction for a support request.
Contact support when the cashier shows the offer as active but neither bonus funds nor spins appear after signing in again.
Identity verification stuck or documents rejected
The player uploads a passport or bill and later sees the same request marked as rejected or still under review. Possible causes are:
- Photos are blurred, cropped or show glare across the text.
- Only one side of a two-sided document was sent.
- The name on the document differs from the registered account name.
- The proof of address is older than the period the check accepts.
- The file format or size falls outside what the upload form accepts.
What to do:
- Retake each photo in bright, even light with the whole document in frame.
- Keep all four corners visible and avoid fingers covering any text.
- Submit both sides of any document that has information on the back.
- Use the full legal name exactly as it appears on the document.
- For proof of address, use a recent bill or statement showing name and address.
- Save files in a common image or PDF format at a moderate size.
- Upload one document per field rather than combining several into one file.
- If a name changed, add the supporting document that links the old and new names.
- Wait for the review to finish before uploading the same document again.
- Check that no second account exists with a different spelling of your name.
Contact support when a clear, complete document is rejected twice with no reason shown in the account.
Keep your registered name, address and payout details identical across the account, the documents and the payment route, and most of these blocks never appear.
